REGULATORY

Copyright

All intellectual property rights in this website and its content belonging to us are reserved. You may not distribute or commercially exploit the content, nor may you alter or transmit it or store it in any other website or other form.

Disclaimer

The information contained in this website is for general guidance only. We make no representation or warranty whatsoever about it and you may not rely on it. Any reliance you place on it is entirely at your own risk and if you choose to do so, we will not be liable for any loss or damage directly or indirectly arising as a result.

This website contains links to other websites over which we have no control and for which we accept no responsibility.

Privacy Policy

We fully recognise that you expect and are entitled to privacy.

Your personal information/data is held securely and used/shared by us:-

• To communicate with you
• To offer and provide services to you
• As required by law

Our full privacy policy is available on request and forms the basis of dealings between us.

Cookies

The only cookies we currently use are Google analytics cookies.  We use these to collect information about how visitors use our site.  Please contact us if you require further information in respect of Google analytics.  You may block cookies by activating the setting on your browser.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.  By continuing to use our site, you agree to our use of cookies as set out above.

Complaints Procedure

1. We wish to ensure that all our clients are satisfied with the service we provide. Any complaint that we have failed to act in accordance with the high standards that we set ourselves will be investigated thoroughly by us.
2. All complaints should be made in writing, where possible.
3. Complaints should be addressed to the Senior Partner and marked “Private and Confidential”.
4. The Senior Partner will investigate the complaint and, in doing so, will call for the relevant file and documents and, where appropriate, will interview the person about whom the complaint has been made. He may also ask you for clarification of the complaint and for such documentary evidence as you may have.
5. The Senior Partner will try to respond in writing to any complaint within 21 days, although this period may be longer in the case of holidays and/or if documents cannot be accessed speedily.
6. Before writing to you, the Senior Partner may wish to discuss your complaint with you, in which case he will ask you to contact him to arrange a mutually convenient meeting.
7. If it is inappropriate for the Senior Partner to investigate a complaint e.g. because it involves his work, the complaint will be investigated by the second Senior Partner as shown on the firm’s notepaper in exactly the same way.
8. The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.

   Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us. If you have, then you must take your complaint to the Legal Ombudsman:

   • Within 6 months of receiving a final response to your complaint

   and

   • No more than six years from the date of act/omission; or
   • No more than three years from when you should reasonably have known there was cause for complaint

   If you would like more information about the Legal Ombudsman, you may contact them at www.legalombudsman.org.uk or by telephone on 0300 555 0333 between 9.00 and 17.00 or by post at Legal Ombudsman PO Box 6167, Slough, SL1 0EH.

Conduct

We are regulated by the Solicitors Regulation Authority and they can help if you are concerned about our behaviour.

Visit their website wwww.sra.org.uk for guidance.