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The information contained in this website is for general guidance only. We make no representation or warranty whatsoever about it and you may not rely on it. Any reliance you place on it is entirely at your own risk and if you choose to do so, we will not be liable for any loss or damage directly or indirectly arising as a result.
This website contains links to other websites over which we have no control and for which we accept no responsibility.
We fully recognise that you expect and are entitled to privacy.
Your personal information/data is held securely and used/shared by us:-
- To communicate with you
- To offer and provide services to you
- As required by law
- We wish to ensure that all our clients are satisfied with the service we provide. Any complaint that we have failed to act in accordance with the high standards that we set ourselves will be investigated thoroughly by us.
- All complaints should be made in writing, where possible.
- Complaints should be addressed to the Senior Partner and marked “Private and Confidential”.
- The Senior Partner will investigate the complaint and, in doing so, will call for the relevant file and documents and, where appropriate, will interview the person about whom the complaint has been made. He may also ask you for clarification of the complaint and for such documentary evidence as you may have.
- The Senior Partner will try to respond in writing to any complaint within 21 days, although this period may be longer in the case of holidays and/or if documents cannot be accessed speedily.
- Before writing to you, the Senior Partner may wish to discuss your complaint with you, in which case he will ask you to contact him to arrange a mutually convenient meeting.
- If it is inappropriate for the Senior Partner to investigate a complaint e.g. because it involves his work, the complaint will be investigated by the second Senior Partner as shown on the firm’s notepaper in exactly the same way.
- The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us. If you have, then you must take your complaint to the Legal Ombudsman:
- Within 6 months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint
If you would like more information about the Legal Ombudsman, you may contact them at www.legalombudsman.org.uk or by telephone on 0300 555 0333 between 9.00 and 17.00 or by post at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.
- You may also contact the Solicitors Regulation Authority if you are concerned about our conduct. Their website is www.sra.org.uk